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Admin Support
AKA The "Robin" Role
The behind-the-scenes HERO your clinic needs to help you tackle your backend administration tasks including allocating scanned documents, emptying email inboxes, performing bulk health identifier lookups, checking patient eligibility, medical history transfer requests, setting up team meetings, preparing and circulating meeting agendas and minutes, plus a whole lot more.
Appointment Book Manager
AKA The "Star Lord" Role
Your appointment book will run smoothly with your chosen HERO taking on tasks such as; confirming appointments, following up non-responders, identifying and booking patients for follow up, allocating rooms and personnel for upcoming appointments, managing appointments in HotDoc, running database searches for new opportunities and so much more.
Inbound Phone Calls
AKA The "Wonder Woman" Role
Alleviate the pressure of endless inbound phone calls with a well trained, friendly and capable phone receptionist. Your chosen HERO can; answer the phone with your clinic greeting, get a brief of the patient’s problem, set the correct appointment type with the correct GP at the right date and time, advise of payment for the appointment type set and a whole lot more.
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Admin, MBS & Accreditation in 2026: Practical Systems to De‑Stress Your GP Clinic

A free, practical webinar for Australian GP clinics on how to reduce admin chaos, protect revenue and stay accreditation‑ready in 2026 without burning out your team.

WatchVideo

📅 28 January 2026

🕙 10:00–11:00 AM AEDT

💻 Live on Zoom

Who should attend

This session is designed for Australian primary care teams who are feeling the admin squeeze and want a calmer, more compliant 2026.

GP practice owners who are worried about admin, MBS leakage and workforce pressure

Practice managers juggling phones, recalls, results and accreditation requirements

Senior GPs / clinical leads who are spending too much time on non‑clinical admin

If you’ve ever thought:

“Our front desk is constantly in fight‑or‑flight mode.”

“We’re nervous about MBS compliance and missed revenue.”

“Accreditation always feels like a mad scramble.”

…then this webinar is built for you.

Why this webinar, and why now

Australian GP clinics are starting 2026 under pressure:

Rising admin load with the same (or fewer) staff

Increasing compliance and accreditation expectations

MBS complexity that creates both risk and missed revenue

Teams flirting with burnout trying to keep up

TESTIMONIALS

Client

Gráinne Breen

Practice Manager

“Our GP Hero handles an incredible volume of calls and has helped restore patient trust in our clinic. With her training and support, it honestly feels like she’s just around the corner.”

Elyssa

Office Manager

“Our GP Hero is approachable, knowledgeable and incredibly efficient. She offers solutions quickly and confidently. It’s truly awesome having her as part of our team.”

Sandani Govender

Reception Manager

“Our GP Hero’s values match our clinic perfectly. He understands our purpose, genuinely cares about the patient journey and feels like a real extension of our team.”

What You’ll Learn in 60 Minutes

By the end of this live session, you’ll have:

A simple admin map for your clinic
See the core admin flows that matter most in 2026 – phones, recalls, results, MBS and accreditation tasks – and where clinics typically drop the ball.

Clarity on what can (and can’t) be safely delegated
Understand which tasks truly need to stay onshore, and which can be supported by trained offshore virtual assistants without risking quality or compliance.

Practical steps to protect MBS revenue without overworking your team
Learn admin rhythms that reduce missed billings, follow‑up gaps and accreditation stress.

A 90‑day “calm in chaos” plan you can take back to your team
Leave with a simple, actionable 90‑day plan to start de‑stressing your clinic admin – even if you decide not to work with GP Hero.

Real clinic examples
Hear how clinics like yours are using GP‑trained VAs to handle phones, recalls, results and accreditation support, and what outcomes they’re actually seeing.