How to Build Compliant, Connected Patient Relationships in a Hybrid Practice

Design a patient experience that feels seamless whether care happens in-person or via telehealth without drowning your team in admin.
Webinar Starts in:

Why this matters now

Hybrid care is here to stay. New expectations around MBS, privacy, RACGP, and digital records mean your workflows must be connected, documented, and audit-ready. In this practical session, we’ll show you how to build systems that protect revenue, reduce risk, and keep patients engaged.

You’ll learn how to

  • Map one connected workflow across reception, consult, and follow-up (in-person + telehealth).

  • Make compliance invisible: consent, documentation, and uploads that happen as part of the process—not extra work.

  • Bullet-proof billing & claims in hybrid models (what to capture, where errors occur, and how to prevent them).

  • Operationalise recall, reminders, and care plans so patients don’t fall through the cracks.

  • Delegate safely (onshore + offsite) with clear ownership, SOPs, and simple QA checks.

Who should attend

  • Practice Owners

  • Practice Managers

  • Operation Leads

  • GP

Hosted by

GP Hero – Offsite Staffing, Solved

We help Australian General Practices reduce admin load, stay compliant, and run calmly with trained, managed VAs who integrate into your systems.

What you’ll take away

Hybrid Care Workflow Template (PDF)

Audit-Readiness Checklist (RACGP + privacy aligned)

Recording + slides sent to all registrants

Patient Communications Pack (scripts + message outlines for recalls, reminders, and telehealth prep)

Reserve your Seat (FREE)

November 26, 2025

10:00 - 11:00 AM AEST

Live on Zoom

Frequently Asked Questions

Got questions about the webinar? We’ve got clear answers to help you get the most out of your learning experience.

Question 1: Will there be a replay?

Yes, register and we’ll email the recording + toolkit.

Question 2: Is this relevant if we’re mainly in-person?

Yes. You’ll get one workflow that covers both in-person and telehealth without duplicating effort.

Question 3: Is this a sales webinar?

It’s a training first. We’ll briefly show how clinics use GP Hero VAs to run these systems.

Trust and Privacy

GP Hero follows strict privacy protocols. Resources provided are designed to support RACGP 5th Edition standards and privacy best practice.

Ready to make hybrid care simple and compliant?

Spots are limited.

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